Microsoft Teamsにサインインできない場合の対処方法
Teams にサインインできない場合の対処方法
「Teamsにサインインしたのに、なぜか画面がループする」「ログイン方法が正しいのにサインインできない」と悩んでいるかもしれません。
この記事では、PCと電話でTeamsにサインインできない場合の対処方法を紹介します。
サインインの問題を解決するためのさまざまな解決策があるため、表示されるエラーを確認して解決策を試すことができます。
パソコン用(Windows)
PC で Teams にサインインできない場合の対処方法は次のとおりです。
ループするとき
Teams のサインイン画面が引き続き表示され、ループする場合は、Teams を再インストールすることでサインインできる場合があります。
Teams を再インストールする方法は次のとおりです。
(1)を選択[Start](2)[Settings].
選ぶ[Apps].
(1)を選択[Teams](2)を押します[Uninstall]ボタン。
「このアプリとその関連情報はアンインストールされます」ダイアログボックスが表示されます。
を押します[Uninstall]ボタン。
同様に、(1)を選択します[Teams Machine-Wide Installer](2)を押します[Uninstall]ボタン。
「このアプリとその関連情報はアンインストールされます」ダイアログボックスが表示されます。
を押します[Uninstall]ボタン。
これで、Teams と Teams コンピューター全体のインストーラーのアンインストールが完了します。
Teams を再度インストールする方法については、次の記事を参照してください。
デスクトップバージョンのTeamsをダウンロードする方法(無料バージョンでも)
特定の組織のログインエラーが表示される場合
ゲスト アカウントとして特定の組織にサインインできない場合は、招待した管理者がゲストを承認していない可能性があります。
その場合、ゲストはアクションを実行できません。管理者がログインできず、ゲストを承認できないことを報告します。
「ログインできません」と表示される場合
ログインできず、サインインできないと表示される場合は、Teamsキャッシュを一度クリアすると問題が解決する場合があります。
Teams のキャッシュをクリアする方法は次のとおりです。
(1)スタートボタンを右クリックし、(2)ファイル名を指定して実行します。
[実行]ダイアログ ボックスが表示されます。
(1)「名前」に「%LocalAppData%Microsoft」と入力し、(2)を押します[OK]ボタン。
(1) Teams フォルダを右クリックし、(2) 削除を選択します。
キャッシュをクリアしたので、Teams を再度インストールしてサインインしてみてください。
問題が発生した場合
Teams で “申し訳ありませんが、問題が発生しました" というエラーでサインインできない場合は、Windows 更新プログラムを最新の状態にすることでサインインできる可能性があります。
Windows 更新プログラムを最新の状態に保つ方法については、次の記事を参照してください。
Windows 10 の更新プログラムに関する最新情報を入手する
携帯電話用
電話で Teams にサインインできない場合の対処方法について説明します。
今回はiPhoneの使い方について解説していきますので、ぜひ参考にしてみてください。
ループするとき
Teams アプリでサインインしようとしてもループしない場合は、アプリを再インストールすることでサインインできる場合があります。
スマートフォンにTeamsを再インストールする手順は次のとおりです。
(1) 長押し[Teams]をクリックし、(2) を選択します。[Delete App].
[Teamsを削除しますか?"ダイアログボックスが表示されます。
選ぶ[Delete App].
[“Teams"を削除してもよろしいですか?"ダイアログボックスが表示されます。
[削除]を選択します。
Teamsがアンインストールされたので、もう一度インストールしましょう。
選ぶ[App Store].
(1) を選択します。[Search]タブをクリックし、(2)「検索」に「チーム」と入力して検索を実行します。
(3) チームが表示されたら、[Cloud icon].
Teams を再インストールしたので、問題なくサインインできるかどうかを確認します。
特定の組織のログインエラーが表示される場合
特定の組織でログインエラーが発生した場合は、組織の管理者にゲストの承認を依頼してください。
それでもログインできない場合は、サインアウトしてからゲストとして再度ログインすると、問題が解決する場合があります。
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